We would have loved to sell all three customers the Ridgeline that day, but obviously that wasn't an option!īought a 1998 Jeep Wrangler Sahara edition that was traded in on a new car the price was on point and the Jeep had a new top but without the correct support so the dealership got the right supports and made it right. To be honest, it would have been easier to sell it you because you were in the store, but we felt like we were doing the right thing by allowing the first customer in store that day to purchase. We are sorry that this decision negatively affected you. We felt as if the customer who had been in store first that day, and who had let us know they were coming, got first right of refusal. Obviously, this was bad timing because you and your family were physically in the store. The gentleman that actually ended up purchasing the vehicle had been in the store about an hour prior to you, had test driven, gotten pre-approved, and then made the final decision to purchase right as the other customer was on their test drive. To be 100% honest this was a very difficult situation to juggle, with so many interested buyers. We completely understand your frustration, we hate for anyone to waste time and we are truly sorry that this happened to you and your family. We are so incredibly sorry that you had such an unpleasant experience at our dealership. Again, we are genuinely sorry about your situation and we are still willing to help you resolve these issues. However, we do not think the 1 star reviews that you have continued to leave us on our Ford site, our Chevy site, on, Yelp, etc. This is totally your decision, and we don't blame you for getting a second opinion. About a week later you said the issue was back, we asked you to bring it in again and you told us you were going somewhere else. The last time you brought your truck in, you rode with the tech and our service manager and said the issue was resolved. Our service department has done all that is within their power to service your vehicle efficiently, to provide you with complimentary transportation while we were working on your vehicle, and to be kind, professional and courteous during all encounters. Obviously, this is a super unfortunate situation that we don't want ANY of our customers to have to deal with. Then our Finance Department can help you maximize your budget and get you the car you want with the appropriate payment you can afford.First off, I want to apologize for all of the issues you have had with your new truck. Our sales professionals can help you narrow down your purchasing options. We are a full-service used car dealership committed to providing you with the best customer service and answers to all your questions, including those about shopping and financing. If you're in the Anniston area, around Gadsden, or over in Jacksonville, stop by and visit us Monday through Saturday. On the other hand, if you're under a crunch, be sure to check out our selection of bargain used cars, all priced at under $15k Shopping for Used Cars in Anniston For a Certified Pre-Owned Chevrolet or Buick near Oxford, Pell City, and Jacksonville there's no one better. All of our certified pre-owned cars are fully inspected, rigorously tested, and come with the manufacturer stamp of approval and a warranty. If you're looking for a Buick or Chevrolet as close to new as possible, then head on over to our great selection of Certified Pre-Owned cars, trucks, and SUVs. Not only do we carry used Chevrolet and Buick cars, trucks, and SUVs, but popular used cars, trucks and SUVs from other famous car brands. Here at Cooper Chevrolet Buick, we've stocked our used car lot with a huge number of used cars, and we promise you that they offer great value. With our high-quality used car inventory and featured used vehicles, you can save a lot of money and still get a great car. Here at Cooper Chevrolet, we have all the answers, especially when it comes to whether or not to buy used. Let us take the stress out of the process for you. loan inevitably come up and can lead to a lot of concern and stress. Save Money When You Buy a Quality Used Car near Oxford, Pell City, Gadsden, and Jacksonville, ALĪt Cooper Chevrolet Buick in Anniston, we understand that shopping for a new car can be overwhelming.
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